Hampton Inn & Suites Astoria

While this may be a bit lengthy, I believe it's important to provide as much detail as possible. The hotel was fine. The room is a bit dated but reasonably clean. The front desk person was kind and accommodating. However, an employee responsible for the breakfast area should not interact with guests. My family and I were checking out, but decided to have breakfast in the dining area before we leave. We spotted an empty table next to the TV and placed our belongings there. I couldn't help but notice a visibly agitated man heading toward a vacant table next to ours. He grabbed the remote from that table and slammed it onto the shelf in front of the TV. At the time, I was unaware that he was an employee responsible for the breakfast area. I was a bit confused as of why he did what he did but chose to ignore it and proceeded to grab breakfast with my family. As we were getting food, I observed the same man addressing one of the guests in an exceedingly angry tone. He insisted that she use the tongs rather than a fork to serve herself because he couldn't be certain whether the fork had already been in her mouth. The guest said it was a new fork but apologized. He told her “Don’t do that again” and walked away. She appeared quite upset but didn’t respond. I made my way over to the juice dispenser on the right side of the area, while my daughter and my wife were toasting muffins and making waffles on the left side. Suddenly, I heard a man's voice screaming, 'Put the tongs down!' Startled, I turned around and saw the same employee forcefully snatching the tongs from my daughter's hand and slamming it onto the tray in front of her. He then stormed off to the back, while saying the F word. My wife looked at me in disbelief, and my daughter had teary eyes. I hurried over to my daughter to comfort her. After a moment, the same man returned to our area, and I decided to approach him to understand the situation He appeared quite upset and explained to me that when guests simultaneously use all three appliances (toaster, waffle maker, and microwave) located next to each other, it trips the fuse, and he has to reset it. I suggested that he should inform his manager and consider putting up a sign, as guests wouldn't know about this issue. He responded by saying that the manager was already aware of the situation. I then asked him why he had yelled at my daughter and forcefully taken the tongs from her hand. He simply stated that he had told her to put them down. I told him that he absolutely could not treat guests this way. My wife was becoming increasingly upset so I guided her away and requested that he walk away so we could finish getting the food, which he did. I could hear other guests making comments about his behavior, and it seemed that they were also upset with this employee. While we were having breakfast, I observed him moving back and forth between the dining area and the back room. He was slamming objects and continuing to display disrespectful behavior towards other guests. This employee is clearly unfit for customer-facing roles. His actions went beyond rudeness; he exhibited extreme aggression towards guests and a lack of self-control and emotional restraint. While it is possible he had a bad day, his behavior was unacceptable and reflects poorly on Hilton as a whole I've traveled and stayed in hotels domestically and internationally and have never encountered or witnessed such behavior from a hotel employee. I've consistently enjoyed exceptional customer service at Hilton, which is why I usually opt for Hilton when traveling. Experiencing something like this at a Hilton-branded hotel is very disappointing.

I did ask about a better room, with balcony facing the river, but was told that there are none available because someone "may" come in to book a balcony room. I scoped this out and I seen no one in sitting out in all the balconies facing the river and there were parking spots available. Oh well. I did like hearing the Sea Lions though, very cool.

The hotel itself is in a cool location for seal watching and hanging by Pier 39 but aside from that… they are extremely rude. I have stayed several times and at no time have they acknowledged Hilton status or even return guest. They will not hold luggage nor make you feel welcome if you need to work, quietly, within public space- and do not grant work center access after checkout or prior to check in. I’m not sure if someone had told them we need not be accommodating but they hit a 10/10 in that category.

No issues at all, and friendly staff all round. Breakfasts were good choices (a few hot breakfast options including potatoes, egg flops with cheese, waffles, toast) and fresh rolls, sealed yogart containers, cereals, etc. Only minor complaint is that the lighting --- in every room we had ---- was a bit too low. They could use one bright lamp in every room rather than just the lower lumens provided by the LED light fixtures and lamps.